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| Getting Started |
| How to get started to use IPTO eServices? |
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| Payment |
| How do I make payment at IPTO eServices? |
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| FAQs |
| 1. |
Why
do I get the message We are processing your request now. Please wait
… |
| 2. |
I
click on the Submit button, then click on the Stop button of the Internet
browser, followed by clicking the Submit button again. It prompts
me that the request is processing. Why? |
| 3. |
Why
do I get a message that my request cannot be processed online? |
| 4. |
Why
do I get a message Service is not available? |
| 5. |
Why
do I get a message No response from gateway? |
| 6. |
Why
can't the web site be loaded? |
| 7. |
Why
is the web site loading very slowly? |
| 8. |
Why
do I get the message Invalid eService State? |
9. |
How
do I report a problem? |
| 10. |
Why
is the IPTO Online Portal taking a long time to load? |
| 11. |
Why
can't I get the payment receipt? |
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| How to get started to use IPTO eServices? |
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Step 1. Check that your hardware
and software meet at least the following requirements: |
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Pentium 133 installed with Win95,
Win 98, NT, Win 2K, Win ME or Win XP |
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64 MBytes of RAM, 100 MBytes available
hard disk space |
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2 serial ports or USB ports available
for modem and card reader |
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33.6 Kbps modem |
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Internet Service Provider (ISP)
account |
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IPrinter that can support 300
dpi |
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For a list of SmartCard reader
manufacturers, please refer to NETS Website. |
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Internet Explorer 5.5 and above. |
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Step 2. For the following software |
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Acrobat Reader. |
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This allows you to read and print
forms which are in PDF format. To get your Acrobat Reader, click
here to download and then run the installation. |
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Step 3. For eServices which require
authentication: |
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For individual SingPass Holder
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You need to have a valid SingPass
to login to the eServices. For information on how to change your SingPass password,
please read the
SingPass information
provided on the SingPass Website. |
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For individual non-SingPass Holder
|
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You are required to submit your
account application form to IPTO.
To download the registration form click here. [ PDF ]
[ Word ]
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For user transacting on behalf
of organisation |
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The Organisation is required to submit an account registration
form to IPTO.
To download the registration form click here. [ PDF ]
[ Word ]
To read/ print the manual for Organisation account administrators click
here. [ HTML ]
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If you are new to IPTO eServices, you may like to go through
General
Information first. |
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If you have problem accessing IPTO eServices, please check
Technical Guide and FAQ |
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For a Step-by-Step Guide to access the suite of IPTO eServices, please click on the following links.
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Individual Insolvency
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Individual Insolvency Search |
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Individual Insolvency Administration Information |
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Proof of Debt for Bankruptcy (Form 23) |
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Application for Travel |
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Income & Expenditure Statement |
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Admission of Proofs of Debt |
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Application for Discharge from Bankruptcy |
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Corporate Insolvency
|
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Corporate Insolvency Search |
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Corporate Insolvency Administration Information |
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Proof of Debt for Company Liquidation (Form 77) |
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Motor Accident
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Motor Accident Compensation Settlement |
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Approval of Solicitor and Client Costs |
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Trust
|
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Administration of CPF Monies |
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Administration of Deceased Estate (Assets other then CPF Monies) |
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Application for Maintenance Allowance |
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Others
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Electronic Payment |
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| How do I make payment at IPTO eServices? |
| 1. |
For users residing in Singapore, payment can be made using Cash Card, Credit Card, Flexipay or Direct Debit. |
| 2. |
For users outside Singapore, payment can be made using Credit Card. |
| 3. |
For a Step-by-Step Guide to make payment transactions, please check our
ePayment Guide. |
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| 1. |
Why do I get the message We are processing
your request now. Please wait … |
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The message indicates that you have
clicked on the Submit/ Proceed/ Next button more than once. Please
wait for the process to be completed. |
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| 2. |
I click on the Submit button, then click
on the Stop button of the Internet browser, followed by clicking the
Submit button again. It prompts me that the request is processing.
Why? |
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The system will process
the request once the button has been clicked. The process cannot be
stopped by the Internet browser's stop button. Please wait for the
process to be completed. |
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| 3. |
Why do I get a message
that my request cannot be processed online? |
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The server is not available at the moment.
Please kindly inform IPTO
Helpdesk. |
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| 4. |
Why do I get a message
Service is not available? |
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The server is not available at the moment.
Please kindly inform IPTO
Helpdesk. |
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| 5. |
Why do I get a message
No response from gateway? |
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The server is not available at the moment.
Please kindly inform IPTO
Helpdesk. |
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| 6. |
Why can't the web site
be loaded? |
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Your Internet connection could be down.
Please reconnect. |
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| 7. |
Why is the web site loading
very slowly? |
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The Internet traffic could be heavy
at that moment. You may want to try again later. |
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| 8. |
Why do I get the message
Invalid eService State? |
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You may have clicked on the BACK, FORWARD
or REFRESH button in the middle of the transaction. Just follow the
instruction as given on the page or redo the transaction. |
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| 9. |
How do I report a problem? |
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You can send an email to IPTO Helpdesk at ipto_efiling@ipto.gov.sg. |
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| 10. |
Why is the IPTO Online Portal taking a long time to load? |
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The home page of the IPTO Online
Portal requires Flash Plugin to be installed. If you encounter difficulties
such as the page takes a long time to load, the problem may be due
to Flash plug-in not installed or updated. Please click here to
get the latest Flash
plug-in. |
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| 11. |
Why can't I get the payment receipt? |
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If you are using a pop-up blocker, please add "www.psi.gov.sg"
to your list of allowed sites. Otherwise, the relevant transaction pages may not be displayed,
or your transaction request may not be completed. If you are paying using eNETS Credit or eNETS Debit,
please add the following additional sites to your list of allowed sites in the pop-up blocker settings.
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(a) |
For eNETS Credit, please add "payment.consumerconnect.com.sg" and "www.enets.com.sg"
to your list of allowed sites in the pop-up blocker settings as well.
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(b) |
For eNETS Debit, please include "www.jxgateway.com", "dbsd2pay.dbs.com" (for DBS/POSB Account holders),
"uniservices1.uobgroup.com" (for UOB Account holders) and "www.citibank.com.sg" (for Citibank Account holders)
to your list of allowed sites in the pop-up blocker settings as well.
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